1. Home
  2. FAQ
Help Center

Xbajee Casino FAQ — Frequently Asked Questions

From registration and payments to bonuses and security — all your questions answered in one place. Search, read, and play with confidence.

50+
FAQ
7
Category
24/7
Support

Welcome to the Xbajee Casino FAQ page. Here you'll find clear answers to our players' most common questions. Stuck during registration? Having trouble with a deposit? Not sure how bonuses work? — you'll find everything you need right here.

Use the category tabs above to jump straight to the section you need. Or type a keyword in the search box to find related questions. If you still can't find what you're looking for, reach out to our 24/7 live support.

No results found

Try a different keyword or contact our support team.

Account & Registration8

Signing up is quick and easy. On the Registration Page Enter your name, email, mobile number, and password. Confirm your age and agree to the terms, then submit. A verification link will be sent to your email — click it to activate your account. The whole process takes just 2–3 minutes.

No. Under Xbajee Casino's policy, each person may only hold one account. If multiple accounts are found linked to the same name, address, or device, all accounts may be suspended and any accumulated balance may be forfeited.

You won't be able to log in until your email is verified. A verification email is sent immediately after registration — check your spam folder if you don't see it. If it still hasn't arrived, contact support and a new verification email will be sent.

On the Login Page Click the "Forgot Password?" link and enter your registered email to receive a reset link. You can also log in directly using mobile OTP. Password reset links are valid for 15 minutes.

KYC stands for "Know Your Customer" — it's an identity verification process. Before making a withdrawal, you'll need to submit a photo of your National ID or passport. This follows international standards to prevent fraud and keep your account secure. Verification is typically completed within 24 hours.

After logging in, you can update your mobile number, email, and password from Account Settings. To change your name or date of birth after KYC verification, please contact support.

To close your account, email support@xbajeecasino.bet. Make sure to withdraw any remaining balance first. You also have the option to temporarily suspend your account as part of responsible gaming. For more details, Responsible Gaming View the page.

The minimum age to register at Xbajee Casino is 18. Accounts belonging to anyone under 18 are not accepted. Age is verified during the KYC process, and we enforce a strict policy to protect minors.

Bonuses & Rewards7

A 100% welcome bonus is automatically credited on your first deposit after registration. For example, depositing ৳1,000 gives you a total balance of ৳2,000. Please read the wagering requirements before playing with your bonus.

Wagering means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 in total. Full details are available on the Terms & Conditions page.

A daily bonus is automatically credited to your account each time you log in. The longer your login streak, the higher the bonus gets. Rewards page View all active bonus offers.

Free spins are awarded as part of the welcome package upon registration. They are also given through special promotions, deposit bonuses, and VIP rewards. Winnings from free spins can be withdrawn subject to wagering requirements.

A voucher code field is available on the deposit page or in the cashier section. Enter a valid code and the corresponding bonus will be credited automatically. For more details on vouchers, On the Voucher Page available.

Yes. When someone registers using your referral link and makes their first deposit, you'll earn a referral bonus. Log in to your account and visit the referral section to find your unique link.

Every bonus has an expiry date. Any unused bonus balance is automatically cancelled once it expires, so it's best to use your bonus as soon as you receive it. Bonus validity periods typically range from 7 to 30 days.

Deposits & Withdrawals8

You can deposit using all major mobile banking methods in Bangladesh, including Mobile Pay, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also accepted. Platforms page View all options.

The minimum deposit at Xbajee Casino is just 200 BDT, so you can get started even with a small budget. You'll also receive a 100% bonus on your first deposit. Note that some bonus offers may require a higher minimum deposit.

Deposits via Mobile Pay, Nagad, and other mobile banking methods are typically credited within 1–5 minutes. Bank transfers may take 1–3 hours. If your deposit hasn't arrived after 1 hour, contact support with proof of payment.

Standard withdrawal requests are processed within 24 hours. VIP members enjoy faster withdrawals — often completed within 2–4 hours. KYC verification is mandatory for your first withdrawal.

The minimum withdrawal amount is ৳500. Daily withdrawals are subject to a set limit, which is higher for VIP members. To withdraw bonus balance, you must first meet the wagering requirements.

Xbajee Casino does not charge any transaction fees. However, a small fee may be deducted by your mobile banking provider or bank, as per their own policies. There are no processing fees on withdrawals.

First, wait 30 minutes. If the funds still haven't arrived, take a screenshot of the SMS from your mobile banking app and send it to our support team. Most issues are resolved within 1–2 hours. Contact customer support at: support@xbajeecasino.bet.

A withdrawal request can be cancelled before processing begins. Contacting us quickly via live chat gives you the best chance of catching it in time. Once processing has started, cancellation may not be possible, so please make sure before submitting your request.

Games & Betting6

Xbajee Casino offers 2,000+ games including Live Casino (Baccarat, Roulette, Blackjack), slot games, Sports Betting (cricket, football), fishing games, lottery, and Virtual Sports. Platforms page see here.

Yes, Xbajee Casino's Live Casino features Bengali and Hindi-speaking dealers. Dedicated Bengali tables are also available, specifically with Bangladeshi players in mind.

Yes, live betting is available for all major cricket tournaments including the IPL, BPL, and World Cup, with real-time odds updated throughout the match. You can also bet on football leagues including the Premier League, La Liga, and Champions League.

Yes. All games at Xbajee Casino use an RNG (Random Number Generator) to ensure completely random outcomes, which is regularly verified by third-party auditors. Live games are conducted in real time.

New games are added every week. All new games New Games Page New games are often launched with special bonuses and free spin offers.

No separate registration is needed. Just log in and On the Jackpot Page you will find our progressive jackpot games. They play just like regular slots, but hitting the jackpot means walking away with a massive prize.

Security & Privacy5

Yes, completely safe. All data is protected with 256-bit SSL encryption and is never sold to third parties. To learn more, Privacy Policy here.

After logging in, go to Account Settings and open the "Security" section. You'll find the option to enable 2FA there. Choose either SMS OTP or Google Authenticator. Once activated, you'll need an additional code each time you log in.

Change your password immediately and log out of all active sessions. Notify us at support@xbajeecasino.bet and we will temporarily lock your account and investigate.

Xbajee Casino operates under an international gaming licence. Our platform is fully licensed and regularly verified through third-party audits. Licence information About Us on this page.

Always access the site directly at xbajeecasino.bet. Do not click on any unknown links or messages. Xbajee Casino will never ask for your password or OTP via email or SMS. If you receive any suspicious communication, contact support immediately.

Mobile App5

The app is available for both Android and iOS. App Page Download directly from our app page. Also available on the Google Play Store and App Store.

Yes, all games available on the website are also accessible in the app, with a smoother and faster gaming experience. You'll also receive push notifications for new bonuses and promotions in real time.

After your first login, go to Settings to enable fingerprint or Face ID. Once set up, the app will log you in automatically using biometrics every time you open it.

Some features or games may not function correctly on older versions. Updates are also important for security. Keeping the app up to date ensures the best experience and gives you early access to new features.

Yes, you can play all games via mobile browser at xbajeecasino.bet. The website is fully mobile-responsive, though we recommend downloading the app for the best experience.

VIP Program5

You are automatically promoted to a higher VIP tier as you earn points by playing. There are four tiers — Bronze, Silver, Gold, and Platinum. For more details, VIP Page see here.

VIP members receive: faster withdrawals, higher withdrawal limits, exclusive birthday bonuses, a personal account manager, exclusive cashback, and priority support.

Yes, points may decrease if your account is inactive for a certain period. However, playing regularly keeps your points intact and allows you to advance to higher tiers automatically.

Yes, accumulated points can be converted to bonus credits or cash at a fixed rate. Platinum and Gold tier members enjoy better conversion rates.

Some Bronze tier benefits are available right after registration. Points accumulate as you play, allowing you to move up to higher tiers. Placing more bets within your first 30 days gives you a faster path to advancement.
Couldn't find an answer?

If you couldn't find a solution to your issue above, reach out to our support team directly. We're always ready to help you in English.

Categories
Useful Links
Get Instant Help

If you can't find your answer in the FAQ, contact our 24/7 support team.

support@xbajeecasino.bet
Live Chat — 24/7 in English & Bangla

Why Choose Xbajee Casino?

Trusted by millions of players across Bangladesh.

xbajee casino Live Casino
Live Games

Real Live Dealers

Play live Baccarat, Roulette, and Blackjack with Bengali and Hindi-speaking dealers. Enjoy the real casino experience from home.

xbajee casino Sports Betting
Sports

IPL & BPL Betting

Bet live on your favourite cricket and football matches. Real-time odds, in-play betting, and fast payouts.

xbajee casino Slot Games
Slots

2000+ Slots Games

Slot games from the world's top providers, all in one platform. New games are added every week.

xbajee casino Mobile Pay Payment
Payment

Mobile Pay & Nagad Deposits

Deposit and withdraw via Mobile Pay, Nagad, Rocket, and Upay. Transactions complete in just a few minutes.

xbajee casino VIP
VIP

Exclusive VIP Benefits

Earn points and level up just by playing. VIP members enjoy faster withdrawals, exclusive bonuses, and dedicated personal support.

xbajee casino Mobile App
Mobile

Best Mobile App

Biometric login, push notifications, and the full game library — all on our Android and iOS apps. Play anytime, anywhere.

Still Have Questions?

Our support team is always here for you.

Live Chat

Get instant support in Bengali, available 24/7. Just click the chat button at the bottom right of the site.

Email Support

For detailed issues, send us an email. We typically respond within 2–4 hours.
support@xbajeecasino.bet

Terms & Conditions

For full details on our policies, visit our Terms & Conditions Page O Privacy Policy here.

Get Started Now

Got your answer? Start playing now

Register for free and get a 100% bonus on your first deposit. Start your gaming journey at Xbajee Casino today.

Free Registration Log In
100% Welcome Bonus Instant Deposits Bengali Support 24/7 Secure Platform
বাংলা